Is there ever a right time to walk away from a customer and say no?
The answer is YES!
Sometimes we have customers that cost us:
These factors can drain you of energy and rob you of time. These customer issues start to outweigh your own objectives.
If this continues, to the point where your core values and the values of your customer are no longer aligned — this may be the time to “walk away.”
Valuable Time & Resources
Your time is precious. It’s vital to concentrate on the right opportunities — with customers who truly understand and embrace what you value. By doing so, you will be able to expend resources on tasks and activities that contribute to your goals and your interests.
Sales happen and you are guaranteed to close more business! That’s what ultimate sales pros do.
Paul Cherry is a coach, speaker, consultant, and best-selling author. He specializes in sales effectiveness development, with an emphasis on asking smart, intuitive questions that help “galvanize” successful customer relationships. For the past two decades,he has worked with more than 1,200 organizations and businesses in a wide array of industries. Paul has been featured in over 250 online pubs and print magazines, including Kiplinger’s Personal Finance,Selling Power,Investor’s Business Daily, and Inc. magazine. His published books include Questions That Sell,Questions That Get Results, and The Ultimate Sales Pro.
Paul is founder and president of Performance Based Results, which delivers B2B sales training and performance coaching to teams and managers in corporations across the USA and Canada, including 175 of the Fortune 500, and 1,000-plus entrepreneurial, cutting-edge companies looking to dominate their niche markets.