Connecting With Customers
Have you ever had trouble connecting with a customer?
The next time you have a meeting, tell them that you were thinking about them!
The way you do this is:
- Reference an article.
- Mention a publication.
- Let them know an interest you came across.
- Tell them about a conversation you had with another customer
that made you think of them.
Bring it to their attention
Then take that article or quote (you had with that other customer) and bring it to their attention!
THE KEY IS – when we are thinking of our customers, we are thinking about their problems and their success. And that’s the key to cultivating successful customer relationships.
