Behind Every Manager Should Be A Family that Communicates

Managers have confidence in their business lives, but their personal lives may be a different story. One client admitted, “With my hectic schedule, I’m in and out so much, my wife says sometimes she feels like we’re two strangers sharing a house. I even had to miss my little boy’s birthday party last week because I had fires to put out at work!”

Successful, hard-working people say, “I’m doing this for my family.” True, we work hard to support our families and keep them happy and well. But managers don’t have that kind of control at home. Trying to “manage” a child, teenager, or college-age young adult can leave us so frazzled and frustrated, we’d almost rather be at the office, where we feel important.

Spending more time with your family is important, creating a better balance between work and home life — when it works. Make sure it’s truly quality family time. Take my friend Adam. To spend time with his son, he bought dirt bikes. So on Saturday mornings, father and son go out into the desert, and the son takes off on his dirt bike — while Dad gets out his laptop computer to catch up on paperwork. Is Adam’s time with his son really quality family time? Isn’t it supposed to be about family members talking and interacting with each other?

Many family issues could be avoided if we would only ask our kids the right questions to get a dialogue going. But first, learn what questions won’t get kids to open up and tell you what’s on their minds:

  • Question: “How was your day?” |  Answer: “Good.”
  • Question: “What did you learn at school today?” |  Answer: “I don’t know.”
  • Question: “What’s going on?” |  Answer: “Nothing.”

It’s like pulling teeth! You’re better off starting conversations with youngsters in a positive, casual atmosphere, such as sharing snacks, tossing a ball around, or raking leaves together. Remember, one size doesn’t fit all — some kids chat easily, while you may need to warm up others with small talk.

Eight Steps for Good Listening with a Child or Teenager:

  1. Stop what you’re doing.
  2. Focus and look at them (in the eyes, if possible).
  3. Ask additional, unassuming questions.
  4. Withhold judgment and your opinion.
  5. Seek to understand.
  6. Respond with empathy. It’s all right to be happy, excited, or even sad, but avoid anger or mild irritation.
  7. If you have a reaction, use a delaying tactic, like saying, “Let me think about it for awhile.”
  8.  Come back with more questions.

Open those lines of communication now, and the rewards can reap lifelong benefits. With awareness, insight, and the right questions, we working parents can “manage” as successfully in our family lives as we do at the office.

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Paul Cherry

For over two decades, sales expert and author PAUL CHERRY has helped B2B sales professionals close more deals in all major industries. As a recognized thought leader in customer engagement strategies, Paul Cherry has been featured in more than 250 publications, including Investor’s Business Daily, Selling Power, Inc., Sales & Marketing Management, The Kiplinger Letter, and Salesforce.

Performance Based Results

Paul Cherry is the president of Performance Based Results. PBR delivers intense, customized sales team training programs and sales management coaching to companies throughout North America. Paul has worked with more than 1,200 organizations, including 175 of the Fortune 500, plus more than a thousand entrepreneurial, small to mid-sized, cutting-edge businesses looking to dominate their niche markets. Clients typically get 7 times their return-on-investment (ROI) or better.

Questions That Sell

Paul Cherry’s top-rated bestseller, Questions That Sell: The Powerful Process for Discovering What Your Customer Really Wants (AMACOM) has been listed on BookAuthority’s “100 Best Sales Books of All Time” and has been published in four languages. He is also the author of Questions That Get Results (Wiley) and The Ultimate Sales Pro (HarperCollins Leadership).